Meet The Team -
Katie Wilford - Customer Support
What name/nickname do you prefer to be called?
I always introduce myself as Katie, some shorten it to Kate which I don’t mind at all 😊
If you could write your own job title that best describes what you do here, what would it be?
I am the newest member of the Customer Support Team having joined SpanSet in May 2019 after working in Sales for a hearing aid company for 17 years, travelling all over the country. My role involves working on quotations, orders and helping to resolve customer queries. It’s a busy office and I’m glad I’m able to utilise my experience from my previous job, though it’s certainly a different market! I deal with export and our International customers – from Malaysia to Norway, Dubai to Australia.
What do you enjoy about the work you do?
I changed job for a better work life balance and certainly achieved that with no more travel and a 7 minute commute – wonderful 😊
I feel a sense of achievement every day both personally and as part of a team – the Customer Support Team is great and we work hard together - I like to be busy and we are every day!
I find my role interesting and really enjoy dealing with a wide variety of customers in so many different sectors – from Super Yachts to the Fire and Rescue Services. Being involved with supplying equipment to the MOD when the dam at Whaley Bridge needed urgent repair is a good example.
What are your hobbies?
I have always been keen on going to the gym, windsurfing and love long walks in the countryside, being outdoors and with my family. I have really thrown myself into gardening recently and have enjoyed watching it grow.
What volunteering or passion projects do you do outside of work?
I have a passion for horses and love being around these wonderful animals.
I have collected dolls houses from being very young and this has been a continuous hobby I love to do with my mum 😊   
Katie's outdoor interests include - windsurfing, going to the gym, long country walks and gardening.
Below - Katie's beautiful miniature creations show an amazing attention to detail.