Privacy Policy

Introduction
Welcome to SpanSet Australia Ltd. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information.

We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This policy explains how and why we collect, use, hold and disclose your personal information.

Information We Collect
We may collect the following types of personal information:

Contact details (name, email address, phone number, etc.)
Payment and billing information
Account credentials (username, password)
Technical data (IP address, browser type, device information)
Location Information
Any other information you provide voluntarily: We collect information about you and your company when you register for an account, modify your profile, or interact with our services or websites. This includes any personal or sensitive information you choose to share, such as your name, email address, phone number, or credit card details. Your name and image may be visible to other users in your organisation to facilitate sharing or recommendations.

How We Use Your Information
We use your information to:

Provide and improve our services
Process transactions and manage accounts
Communicate with you about updates, offers, and support
Ensure compliance with legal obligations
Improve security and prevent fraud
To analyse information in order to offer aggregated anonymised data products to third parties
To enforce the Privacy Policy and our terms and conditions for use of our services and websites
To monitor and analyse trends, usage, and activities in connection with our services and for marketing or advertising purposes or to offer you tailored content
From cookies and other technologies, to improve your user experience and the overall quality of our services as otherwise stated in this Privacy Policy. 

To use the information we collect, we may require our systems to access, screen capture, store, video and/or scan your information. Where appropriate or required by data protection laws, we will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

Do we use your personal information for marketing?
We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. These products and services may be offered by us, our related companies, our other business partners or our service providers.

In the case where we are a contracted service provider to a government agency under a Commonwealth contract and we have collected the personal information to meet our obligations under that contract, the use of your personal information is, in fact, necessary to so meet that obligation.

Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.

In all cases where we use or disclose personal information for the purposes of our own direct marketing or to facilitate another organisation's direct marketing, and the consent express or implied has been obtained in accordance with this policy, you can always request that you be removed from the marketing list and or ask us not to disclose your data to the other organisation(s) for that purpose.

How We Share Your Information
We do not sell or rent your personal information. However, we may share your data with:

Service providers who assist in our business operations
Legal and regulatory authorities if required by law
Business partners when necessary to provide services you request

Disclosure of personal information outside Australia 
SpanSet Australia Ltd processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live. 

We may disclose personal information outside of Australia to third parties for the purposes outlined in this Privacy Policy. 

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia. Where we disclose your personal information to third parties, we will take reasonable steps to ensure that any overseas recipient will deal with such information in a way that is consistent with the Australian Privacy Principles. 

Data Security
We implement appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

We store most of your information in computer systems and databases operated by either us or our external service providers.

While most of our data resides in datacentres in Australia, there may be times when, due to the nature of the transaction you seek with us or the communication facility used, your data is available to overseas recipients. The purpose of these sorts of disclosures is for software solutions, help desk support or for simply storage purposes through contracted service providers or facilities we use that include cloud options.

Please note that by using our telecommunication facilities and specifically internet access, you will be consenting to the possibility of the data we collect for the service transaction or relationship being disclosed overseas and to unknown destinations. This covers those cases where we are simply undertaking normal business activity.

Some information about you may be recorded in paper files that we store securely.

We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.

These processes and systems include:

the use of identity and access management technologies to control access to systems on which information is processed and stored;
requiring all employees to comply with internal information security policies and keep information secure; and
monitoring and regularly reviewing the organisation's practise against our own policies and against industry best practices.

We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the Australian Privacy Principles. We have implemented procedures that facilitate the destruction or de-identification of personal information when it is no longer necessary for the purposes for which it was collected (unless it is needed for legal reasons).

Your Rights:
You have the right to:

Access, correct, or delete your personal data
Object to or restrict the processing of your data
Withdraw consent where processing is based on consent

Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyse trends, and improve our services. You can manage cookie preferences through your browser settings.

Third-Party Links Our website may contain links to third-party sites.
We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

Application
Our Privacy Policy applies to all of the services offered by Spanset Australia Ltd and its affiliates, including services offered on other sites, but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include Spanset Australia services, or other sites linked from our services. Our Privacy Policy does not cover the information practices of other companies and organisations who advertise our services.

Enforcement
We regularly review our compliance with our Privacy Policy. We also adhere to several self-regulatory frameworks. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Restrict
You may choose to restrict the collection or use of your personal information. If you have previously agreed to use your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access 
You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you. 

Correction 
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date. 

Complaints 
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. 

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us If you have any questions about this Privacy Policy or your personal data, please contact us:

Contact: Marketing SpanSet Australia
Telephone: 02 4735 3955