Job Vacancy - Telesales Representative

SpanSet Limited is part of the SpanSet International group of companies.  SpanSet is a leading manufacturer of Height Safety, Lifting and Load Control products, and provide associated training and inspection services.

An exciting opportunity has arisen for an experienced telesales professional to join our sales team.  The position is office based and you will provide expert advice and information to our current and potential customers across our range of products and services.  You will play a key role in increasing profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.

Telesales Duties and Responsibilities

  • Consistently make a good first impression when calling all customer leads
  • Engage with potential customers in dialogue that opens opportunities
  • Provide information regarding product/service in an engaging manner
  • Answer all customer questions honestly and accurately
  • Record relevant notes for future use onto our CRM system
  • Process opportunities and orders quickly and accurately
  • Maintain a friendly, professional manner at all times
  • Negotiate sales and address any concerns/reservations of potential customers
  • Provide regular reports on progress to Sales Manager

Telesales Requirements and Qualifications

  • Knowledge of the Height Safety, Lifting and Load Control market would be an advantage
  • A minimum of 2 years’ experience in a similar role
  • Fluent in English language with outstanding verbal communication skills and a positive attitude
  • Good computer skills in using Microsoft and CRM Systems
  • Excellent telephone etiquette
  • Ability to gain information from customer to assist in further sales
  • Ability to handle being rejected and remain calm and collectdc

What we offer:

  • Working Hours: 8.45am-5pm Monday – Thursday, 8.45am-4pm Friday
  • 22 days holiday rising to 25 with service plus bank holidays
  • Contributory pension after 3 months
  • Life Insurance and Income Protection Insurance after 6 months
  • Salary guide: £22-£24K depending on experience
  • Bonus scheme


If you are looking to join a forward thinking and ambitious company with a passionate and enthusiastic team, please submit a written application with CV and salary history to Jo Powell, HR Manager –