FREQUENTLY ASKED

QUESTIONS

FREQUENTLY ASKED

QUESTIONS

FREQUENTLY ASKED

QUESTIONS

FREQUENTLY ASKED

QUESTIONS

FREQUENLTY ASKED QUESTIONS - TRAINING

Our Training Team have put together answers to some of their most frequently asked questions.  If you can't find the answer you looking for, give our friendly training team a call on 01606 738529, or send your enquiry here and they'll get back to you as soon as possible.

1.  Are you open during COVID-19 and what are your safety policies?

Yes, we are open and have been throughout COVID-19.  Please refer to the links below for more information on how SpanSet have adapted to the new working normal.

 

Learning During Lockdown - How SpanSet have learned to adapt and run Training Course safely within Government guidelines.

 SpanSet – responding to customer demand with additional online Training courses!

Also, you can view SpanSet's - Staying COVID-19 Secure in 2020 - risk assessments and policy documents here on our website.

Training under social distancing guidelines.


2.  What training courses do you offer?

For 20+ years SpanSet have been at the forefront of providing a wide range of Training courses: Working at Height (including Gotcha Rescue, IRATA, MATS) to Lifting, Load Restraint, Confined Spaces and Equipment Inspection plus much more.

Our professional and knowledgeable Instructors have extensive industry experience in a wide range of sectors: From Telecoms to Rope Access, the Armed Forces to Construction.  You can be confident in the technical expertise of SpanSet as a market leading Training Provider.

 

View our range of courses here.

 

 

 


3. Where does Training take place?

Our purpose-built Training Facility based in Middlewich, Cheshire offers exceptional Training Structures and facilities including a Lattice Mast, Open Faced Tower and Monopole, both indoor and outdoor Training Structures and Rooftops together with state of the art classrooms with smartboard technology.  

 

Training can also take place on site providing suitable facilities and structures are available. Our Trainers travel widely throughout the country and internationally. Please contact us for further information.

 


We welcome bookings from both individuals or groups. Contact us for more information.

4. How much do training courses cost?

Delegates can book onto open courses which are scheduled throughout the year.  The individual rate is £210.00 + VAT for most courses: Competent Person Practical Inspection and Record Keeping for example. Other course rates may vary, please refer to our Training Pages for further information.  

It is possible to book a dedicated course for a group of employees on a date of your choice where available.  This would be held at SpanSet for £840 + VAT for a maximum of 6 people and £940 + VAT if training were given offsite at your location.  These rates apply to most of our courses – Gotcha Rescue for example, however others may vary.  Please contact us for further information.

 

 

 


5. What availability do you have and how do I book? 

For open courses, we offer the next available dates from the dairy or you can look to see if a date that suits you is available.  You can either book directly online or give our helpful training team a call on 01606 738529.. 

We can also arrange dedicated courses for groups for training at SpanSet or at your location providing suitable structures and facilities are available.  Please contact our helpful Training Team for further information and to book.

 

6.  What methods of payment do you accept and when do I have to pay?

We take credit card or debit cards and bacs payments. Payment is due 5 working days before your training course is due to commence.

 


7.  Will I receive a certificate and when will it expire.

Yes.  All our certificates are now in a pdf format and will include the delegate’s photo. Our courses are normally valid for 3 years, however some differ – MATS certificates are valid for 1 year for example.

 

8. Where will my certificate be sent?

All certificates are sent to the person who booked the training. If you booked and paid for the training yourself and you attend a course at SpanSet you will be able to leave with your certificate emailed to you at the end of the day. 

 


9. Is it possible to swap candidate names for a course that has been booked?

Of course. Please advise before the training takes place and we will swap the name over at no additional cost.

 

10. Do you run ‘Train the Trainer’ courses?

Unfortunately no.  Please refer to the link for further information.

 

 

 

11. What times do courses start and finish?

Our courses start at 9.00am, with registration at 8.30am and finish at approximately 16.30pm.  We can start earlier or later if your require.

 

A warm welcome awaits from the SpanSet training admin team at registration.

(Left  Stephanie Fowles   Right Stephanie Powers) 


The SpanSet centre has both indoor and outdoor structures.

12. In bad weather are practical training courses conducted inside or outside?

During bad weather the Instructor will risk assess outside conditions and if possible more training indoors providing learning outcomes can still be met.

 

13. What do I need to wear for practical courses?

All course requirements will be sent with course joining instructions.  Normally you will be asked to bring a site helmet, steel toe cap safety boots, hi-vis vest and warm clothing.

 

14. Can I use my own Personal Fall Protective Equipment (harness and lanyard)?

Yes, however we will require an examination report showing it has been thoroughly inspected within the last 6 months.


15. Can I bring an interpreter?

SpanSet courses (written and assessed) are delivered in English.  Delegate's individual learning needs are considered and interpreters can be arranged to attend site with the delegates if necessary.  

 

16. Do you have a list of local accommodation.

Yes, we can send over a list of all local venues to stay.

 

17. Are lunch and refreshments provided?

Yes, lunch is provided and refreshments are available throughout the day - we have a fantastic coffee machine and biscuits.

 

Freshly prepared and individually wrapped lunches are provided by a local delicatessen.


18. Where can I park?

We have a good sized car park with spaces availbale at the side and front of the building.

 

19. How far from the train station are you?

We are about 20 minutes car journey from Crewe train station and 10 minutes from Winsford.  Winsford station is un-manned so you will need to book a taxi beforehand.  We can send over the local taxi numbers if you require. 


20. What support is available after successful completion of my course?

SpanSet Instructors are happy to provide contact details so you can get in touch with any queries or if you need clarification/advice on what you have learnt on your training course. 

SpanSet are proud to offer ongoing support to our customers.

Alex Barnes

Justin Evans

Steve Heaton

Tom Orford

Simon Paton

Lee Sparks

Sam Wilkinson

Liam Wright

If you can't find the answer you looking for, give our friendly training team a call on 01606 738529, or send your enquiry here and they'll get back to you as soon as possible.